![]() If you are logging into TIDAL with your Apple ID and receive a "Service Unavailable" error, you can resolve this issue by completing the following steps: Step 2 Ensure that your TIDAL app is up-to-date. Step 1 Make sure that your device software is up-to-date. If your TIDAL app freezes, crashes, force closes, or is otherwise unresponsive you can try these basic troubleshooting steps to try to resolve the issue. Check if this problem happens with TIDAL only. Step 4 Try playing the music on a different output. Step 3 Make sure your sound drivers are up-to-date. Step 2 Check the Sound Output selected is correct. Step 1 Ensure the volume is up and the device is not muted. ![]() If TIDAL appears to be playing music, but you can't hear it, you can try these basic troubleshooting steps to resolve the issue. On Android TIDAL app, click and hold the TIDAL icon on your phone, select App info > Storage > Clear Cache.On Desktop TIDAL app, go to Help > Troubleshooting > Clear Cache. ![]()
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